We use the Royal Mail for most of our UK deliveries and for some overseas deliveries.
Orders within the UK will be sent using Royal Mail First Class Signed for delivery service. This service usually takes between 1-3 working days with 93% being delivered the next day. More information on Royal Mail services can be found at www.royalmail.com. For orders containing several items, we reserve the right to use a next working day courier. At present we use Fedex. We also offer a next day service for a little extra cost, which is Royal Mail Special Delivery before 1pm (This is Mon-Fri ie posted Friday will be delivered Monday). Again we reserve the right to use Fedex for large orders. Orders will be dispatched on completion of the manufacturing process and estimated delivery date will be provided at the time of ordering
Orders outside of the UK will be sent using Royal Mail Airmail International Signed For delivery service. This service ensures that your item is put on the earliest possible flight. Delivery to Western Europe should be within 4 working days, Eastern Europe within 5 working days and the Rest of the World within 6 working days. These timescales are an estimation by the Royal Mail and are not guaranteed. More information can be found at http://www.royalmail.com/personal/help-and-support. Please note we will mark any customs forms as clothing – we are NOT liable for any import duties that may be payable. Again we reserve the right to use Fedex for larger, heavier deliveries.
All delivery services are insured and require a signature upon delivery. We will send you an email on the day of dispatch to let you know we have sent it. This email will contain all tracking information, estimated delivery time and any other information on your order we feel you should receive. Tracking can be done at www.royalmail.com/trackandtrace. Orders will be dispatched on completion of the manufacturing process and estimated delivery date will be provided at the time of ordering.
When ordering from outside of the UK we will only deliver to your invoice address – that is the address where your Credit or Debit card is registered or to your Paypal address.
Please do not ask us to declare a lower value on our customs declaration, or to declare your parcel as a gift. We can not do this under any circumstances.
Your order will be dispatched using Royal Mail service International Signed For, ParcelForce Worldwide or Fedex International – this means we will require a signature upon delivery.
The signature on delivery protects you, us and the delivery staff from any discrepancies or misunderstandings.
All our standard Terms and Conditions apply.
- Delivery within UK (Main Land) £15.00 per order.
- Delivery to outside UK (main Land) within Europe £25.00 per order.
- Deliveries outside UK or Europe will dependent upon location
If you require any more information about any of our delivery services please email firstname.lastname@example.org